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TigerGraph Success Plans

Customized support, strategic insights, and expert knowledge designed to propel your business objectives.
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Accelerate Outcomes

Experienced technical success managers help you set and drive an outcome-based Analytics & AI technology adoption plans to meet your business goals.

Empower Your Organization

Grant your IT managers, developers, and data scientists as well as business users unlimited access to self-paced training and credits for professional live training.

Maximize Your Investment

Get professional guidance on deployment, solution implementation, and management for your TigerGraph investments.

Comparison of Success Plans

Pricing
Engagement
Training
Health Checks
Business Reviews
Support SLA
Additional PRO Service Hours (SoW)
Slack/Team Channels
Dedicated Regional Support
Weekly Support Check-Ins
Zendesk Support Accounts
Dedicated Support for VPC deployments
NONE
$0/yr
no percentage of base price
Engagement

Community Help

Training

Self-Service

Health Checks

Self-Service

Business Reviews

Best Effort

Support SLA
7am-7pm (M-F)
Urgent 4 hrs
High 12 hrs
Normal 48 hrs
Low 1 week
Additional PRO Service Hours (SoW)
$300/hr
Slack/Team Channels
No
Dedicated Regional Support
No
Weekly Support Check-Ins
No
Zendesk Support Accounts
2
Dedicated Support for VPC deployments
—
PoV
$10K/mo
renewed per month
Engagement

Exploration
30 PRO hrs/mo

Training

2 hrs/mo
PRO-led training

Health Checks

As needed

Business Reviews

As needed

Support SLA
7am-7pm (M-F)
Urgent 2 hrs
High 8 hrs
Normal 24 hrs
Low 48 hrs
Additional PRO Service Hours (SoW)
$300/hr
Slack/Team Channels
Dedicated Regional Support
No
Weekly Support Check-Ins
Zendesk Support Accounts
3
Dedicated Support for VPC deployments
—
GUIDED
$30k/yr
no percentage of base price
Engagement

Best Practices
80 PRO hrs/yr

Training

10 hrs/mo
PRO-led training

Health Checks

Quarterly Analysis

Business Reviews

Annual

Support SLA
7am-7pm (M-F)
Urgent 2 hrs
High 8 hrs
Normal 24 hrs
Low 48 hrs
Additional PRO Service Hours (SoW)
$300/hr
Slack/Team Channels
No
Dedicated Regional Support
No
Weekly Support Check-Ins
No
Zendesk Support Accounts
4
Dedicated Support for VPC deployments
$300k/yr
ENHANCED
$50k/yr
no percentage of base price
Engagement

Personalize Practices
150 PRO hrs/yr

Training

20 hrs/mo
PRO-led training

Health Checks

Monthly Analysis

Business Reviews

Biannual

Support SLA
7am-7pm (M-F)
Urgent 1 hrs
High 4 hrs
Normal 12 hrs
Low 24 hrs
Additional PRO Service Hours (SoW)
$300/hr
Slack/Team Channels
No
Dedicated Regional Support
No
Weekly Support Check-Ins
No
Zendesk Support Accounts
8
Dedicated Support for VPC deployments
$250k/yr
STRATEGIC
$100k/yr
or 10% of base
Engagement

Strategic Advice
300 PRO hrs/yr

Training

40 hrs/mo
PRO-led training

Health Checks

Bi-Weekly Analysis

Business Reviews

Quarterly

Support SLA
24x7
Urgent 1/2 hrs
High 2 hrs
Normal 6 hrs
Low 12 hrs
Additional PRO Service Hours (SoW)
$300/hr
Slack/Team Channels
Dedicated Regional Support
Weekly Support Check-Ins
Zendesk Support Accounts
12
Dedicated Support for VPC deployments
$200k/yr